Return policy

Return & Refund Policy

Thank you for shopping with Hampers of Zamanika.
We value your trust and take great care in packing and delivering every order with love.

Because most of our products are custom-made and personalised, we follow the policy below:

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🎁 Returns & Exchanges

We do not accept returns or exchanges for:

Personalised/customised products (name/photo-based gifts)

Hampers with edible items (chocolates, snacks, perishable items)

Sale or discounted products

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🚚 Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of delivery with:

Clear unboxing video (mandatory)

Order ID

Product photos

Once verified, we will offer:

Replacement or

Store Credit (depending on product availability)

Without an unboxing video, we cannot process claims.

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💰 Refunds

Refunds are issued only if the order:

Is cancelled before processing, and

Is not customised

Refunds will take 5–7 business days to re